Setting up and using the Healow app

To install healow application:

1. Open App Store® from your iPhone® or Google Play™ from your Android phone:

2. Type healow app in the search box.

3. Tap Get in the App Store or Install in Google Play: This installs the application to your phone.

4. Tap OPEN.

To start a TeleVisit:

First, call the office to make a telemedicine appointment. Then do the following steps before your first telemedicine visit:

1. Open the healow app, and tap GET STARTED

2. Accept the following in-phone notifications:

      • Location
      • Camera
      • Microphone

3. Enter our office number (215 452-0304) and tap login

4. Enter the login credentials provided by the practice and tap Login (Note: if you do not have this information, you will need to call the office to set up a username and password)

5. Accept the Terms and Conditions for the healow application

6. Verify the account by entering your Date of Birth.

7. Create and confirm a 4-digit PIN of your choice. Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.

8. Now you are set up, and can easily participate in a telemedicine visit! On the wheel screen, tap APPOINTMENTS:

9. Tap on your visit at the top of the screen, and then scroll to the bottom of the screen and tap Start TeleVisit:

10. Enter your vital signs and tap Submit Vitals (or skip, if unknown)

11. You are checked in. Wait for your provider to connect.